A large-scale stone processing factory in Saudi Arabia purchased our HLMJX automatic stone polishing machine for high-precision finishing of granite and marble slabs. We provided full remote installation guidance via video calls, English operation manuals and 3D disassembly tutorials, helping the customer complete equipment commissioning and production efficiently while cutting cross-border service costs significantly. After commissioning, our 7×24 online after-sales support (WhatsApp, video calls, remote troubleshooting) quickly resolved issues like parameter setting, consumable replacement and fault diagnosis, ensuring stable operation. Featuring high polishing efficiency and excellent gloss, the machine boosted the customer’s productivity and product quality, winning high praise and setting a benchmark for stone machinery service in the Middle East.
