# Henglong Stone Machinery: Sharing Experience from Syrian Customers

In the post-war reconstruction process of Syria, the demand for infrastructure repair and building material processing has surged. Chinese stone machinery companies, leveraging their technological adaptability and service responsiveness, have become important partners in the local market. Fujian Henglong Stone Machinery Co., Ltd., as an industry representative, has played a key role in multiple reconstruction projects in Syria. The following analysis of usage experience is based on equipment performance, technical adaptation, and service assurance, combined with actual cases.

### 1. Equipment Performance: Hardcore Technology Supporting Efficient Production

Henglong Stone Machinery's core advantage lies in its full-process production line coverage. Taking a marble processing plant in Aleppo, Syria as an example, the plant introduced the Henglong HLM-3200 fully automatic continuous grinding machine in 2023, paired with supporting bridge saws and thickness planers, forming a complete chain from raw block cutting to slab polishing. The equipment uses a hydraulic control system jointly developed with European company TEMA, achieving cutting precision of ±0.1mm, improving efficiency by 40% compared to local traditional equipment.

"Previously, we used second-hand Turkish equipment, processing up to 20 cubic meters of raw blocks per day, with a slab breakage rate as high as 15%," said the plant's technical supervisor, Mohammed Ali. "After investing in Henglong equipment, daily output increased to 35 cubic meters, and breakage rate dropped below 3%." The equipment is equipped with an intelligent monitoring system that provides real-time feedback on parameters such as grinding wheel pressure and cooling water flow, preventing material waste caused by operational errors.

### 2. Technical Adaptation: Customized Modifications for Syrian Environment

Syria has a dry climate, with summer temperatures often exceeding 45°C, and some reconstruction areas suffer from unstable power supply. Henglong developed high-temperature resistant and low-power consumption solutions accordingly. At a granite processing plant in Latakia, technicians made three modifications to the equipment's cooling system:

1. Optimized circulating water path: changed the traditional open water tank to a closed-loop circulation system, reducing water evaporation and allowing the equipment to run continuously for 12 hours at 40°C without water replenishment;

2. Motor frequency conversion upgrade: replaced traditional asynchronous motors with permanent magnet synchronous motors, reducing power consumption by 22% and adapting to local intermittent power supply characteristics;

3. Dustproof sealing design: installed double-layer labyrinth seals on the cutting machine spindle, reducing dust ingress from the industry average of 8% to 1.5%, extending equipment lifespan.

"We initially worried whether Chinese equipment could adapt to Syria's extreme environment," admitted the plant manager, Ahmed Hassan. "But Henglong engineers debugged on-site for two weeks and solved all adaptation issues. Now, the equipment failure rate is even lower than that of Italian imported machines."

### 3. Service Assurance: Full-cycle Support Eliminating Worries

Henglong's service system established in Syria includes three major modules:

1. **Rapid Response Mechanism**: Spare parts warehouses set up in Aleppo and Damascus, with sufficient stock of commonly used parts such as grinding wheels and bearings, promising repairs within 48 hours;

2. **Localized Training**: Each customer is assigned bilingual Chinese-Syrian technicians who conduct monthly operation training. At a slab plant in Homs, optimizing equipment parameters and operation processes increased single-shift output from 800 square meters to 1,200 square meters;

3. **Technical Iteration Support**: In response to the Syrian market's demand for low-cost building materials, the HLM-2000 economical grinding machine was launched in 2024, priced 35% lower than high-end models but retaining core precision control modules, quickly favored by small and medium-sized processing plants.

"During the 2024 rainy season, our cutting machine's main control board burned out due to voltage fluctuations," recalled a customer in Deir ez-Zor. "Henglong engineers diagnosed the problem remotely and air-shipped spare parts from the Damascus warehouse, restoring production within 24 hours." This service efficiency has resulted in a 78% repurchase rate among Syrian customers.

### 4. Market Feedback: Chinese Solutions Win Reputation

According to the Syrian Building Materials Chamber of Commerce, from 2023 to 2025, the market share of Chinese stone machinery in Syria rose from 12% to 34%, with Henglong accounting for over 40%. Customer evaluations focus on three points:

- **Outstanding Cost Performance**: Equipment with the same performance priced 50%-60% lower than European brands;

- **Strong Technical Adaptability**: Developed special grinding tools for Syrian raw material characteristics (such as iron-rich red granite), reducing consumable wear;

- **High Cultural Integration**: Operation interfaces support Arabic, and technical documents provide video demonstrations, lowering local staff learning costs.

"We once tried to purchase Indian equipment, but the failure rate was too high," said a reconstruction project leader in Hama Province. "Henglong's equipment is not only stable but can flexibly adjust capacity according to project progress, which is key to winning government contracts."

### Conclusion: A Win-Win Practice in the Reconstruction Wave

Henglong Stone Machinery's success in Syria proves the effectiveness of China's equipment manufacturing industry's "localized technology + globalized service" strategy. Through continuous technological innovation and deep market cultivation, Chinese equipment is upgrading from a "cost-effective choice" to a "technology first choice." As Syria's reconstruction enters its peak, the experience of companies like Henglong provides a replicable path for more Chinese manufacturers to expand overseas markets—grounded in hardcore technology, bridged by customized services, ultimately achieving mutual growth with customers.